Payment Terms & Refund Policy

7.1 Failure by the Member to use any of the services available for a Member through its subscription to Nokou does not relieve the Member of their payment obligations under these Terms.

7.2 Potential customers can pay by Credit Card or Debit Card.  Payment details, together with details of the subscription package applied for, shall be collected by us through our secure financial data collection mechanism, which transfers the details of the potential registrant and/or Member’s financial data (as well as subscription package data) to PayPal, Stripe or GoCardless’s online payment system for processing. The potential registrant / Member acknowledges that we hold data regarding the subscription package that is being signed up to by the potential registrant / Member, in addition to the last four digits and the expiry date of the card used to purchase the subscription package together with details on when payment of Fees are due.  The potential registrant / Member further acknowledges and agrees that by sending their request for a specific subscription package, that payments for Fees are due on a recurring basis in accordance with that specific subscription package (unless the subscription is cancelled in accordance with these Terms) and therefore authorises the continual payment collection terms applicable to that specific subscription package (e.g. on a monthly basis and for a specific amount) so that  PayPal, Stripe or GoCardless can collect the payment for Fees from the Member’s Credit Card or Debit Card provided for payment through PayPal, Stripe or GoCardless, for PayPal, Stripe or GoCardless to forward payment of the Fees to us directly.

The potential registrant and/or Member shall NOT send credit card details to Nokou directly by email or any other publicly interceptable means, electronically or otherwise. All credit card transactions shall be processed through PayPal, Stripe or GoCardless directly via the Website. Propane Fitness cannot be held responsible for the security of, or the misuse of, credit card or other personal information.

7.3 Potential registrants and/or Members should be aware that further terms and conditions required by PayPal or Stripe may apply, and can be found at www.paypal.co.uk and www.Stripe.co.uk.

7.4 Nokou reserves the right to immediately terminate a Member’s account and/or service for any unpaid (in whole or part) period of Membership subscription (with or without notice). Termination of service in no ways relieves or excuses the Member from any obligation to pay outstanding charges or expenses. In the event Nokou starts collection processes of any type, the Member shall be liable for all collection costs, including reasonable legal fees and expenses.

7.5 Nokou reserves the right to terminate a Member’s account and/or service for any reason, on serving notice to the Member at any time by email to the Member.

7.6 Nokou reserves the right to terminate a Member’s account and/or service immediately if a Member has used the Website for unsuitable or inappropriate means or has behaved in an unsuitable manner, as determined by Nokou in its entire discretion. 

The Member shall not be entitled to any refund of Fees if Nokou terminates Membership in accordance with this Clause 7.6.

7.8 The Fees chargeable to paid-for subscription Members may exclude or include any applicable value added tax (VAT), or any other applicable tax or levy, that Propane Fitness may charge in addition to the Fees.

7.9 No Refunds: Nokou abide by a strict, no refund policy. Where doubt exists over the program, our service or your ability to complete the program, by agreeing to these terms you accept responsibility for raising any issues prior to purchase with Info@nokou.co.uk By accepting the terms of this agreement, you agree and understand that you are foregoing the right to claim any refund of fees paid for access and use of the Program(s) offered by Nokou. Under certain circumstances, Nokou may offer a refund within 14 days for services when stipulated prior to purchase, a refund will be void for the parts of the programme accessed and consumed.

7.10 All Nokou payments that include a recurring element require a period of notice for cancellation. Accounts billed monthly require a 24-hour notice period. Accounts billed every 3-12 months require a 1 month notice period. 

7.11 By continuing to pay Nokou on a monthly basis, you are expressing your continued interest in the product and therefore refunds are not considered for previous months of service already delivered. Equally, no refunds are for coaching periods in the past even if the service was not fully consumed in this time. 

7.11 There are no refunds available offered for offers purchased at a promotional price or in bulk. 3, 6 and 12 month packages are non-refundable. 

7.12 For 7-day trial periods of the service, notice must be given 24 hours prior to the first billing date. If notice is not received, the first payment will not be refundable.

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